Designing a 9-Minute Path to Utility Relief
Role: Lead Product Designer
"I love the fact that I can come here to do my verification. The process was rather simple and quick."
This enrollment flow was designed for a statewide utility-discount assistance program, using an AI-assisted verification process that cut average application completion time to 9 minutes and helped qualify roughly 50% of eligible households for relief amid a 13% rate increase.
